Monthly Archives: December 2009

CScape Customer Engagement Report is out

The 4th annual customer engagement report has been published by CScape and I was privileged to be asked to contribute to the report by Richard Sedley, the director of the Customer Engagement Unit. The report can be downloaded from EConsultancy’s website and is free to members and £150 for non-members. A “highlights” report of the key findings can be read at Issuu.